Privacy Policy
1. Introduction
At Tixsphere, we care about your privacy. This notice explains how we handle personal information collected via our website (www.tixsphere.com), our mobile apps, and through any communication you have with us. These channels together make up our service platform (referred to as “Platform”).
From time to time, we may update this Privacy Notice. When we do, we’ll post the revised version on our website and, if there are any significant changes, we’ll make sure you’re notified appropriately.
2. Who we are
Tixsphere (“Tixsphere”, “we”, “our” or “us”) is a ticketing platform that provides access to live sports and entertainment events. We act as an intermediary between fans and event organisers, teams, venues, and other partners (“Event Partners”), helping you find and secure premium ticket experiences.
Our registered office is located at [Insert Company Address], and our company registration number is [Insert Number].
3. The information we collect
We may collect and process the following types of personal data when you use our Platform or get in touch with us:
Contact & Account Data: Name, email address, phone number, billing/delivery address, and account login details.
Device & Technical Data: IP address, browser type, time zone, device model, screen size, language, and system settings.
Platform Usage Data: How you browse and interact with our website and app, including page visits, clicks, and search queries.
Order & Transaction Data: Details of the events you purchase, amounts paid, and payment confirmation details (note: we don’t store full card details).
Marketing Preferences: Your choices regarding promotional messages and how you’d like to hear from us.
Accessibility Information: Any support requirements you’ve shared to improve your experience attending an event.
We also create aggregated insights from user data for analytics—but this information cannot identify you personally.
We don’t knowingly collect sensitive personal data unless you explicitly choose to share it with us (e.g. accessibility needs), and we’ll always ask for your consent in such cases.
4. How we collect your data
We collect information in a few key ways:
You provide it directly – for example, when creating an account, placing an order, contacting support, or subscribing to updates.
We collect it automatically – using cookies and analytics tools to understand how the Platform is being used.
We receive it from others – such as payment processors, advertising partners, and Event Partners when necessary to fulfil your order or improve your experience.
We only work with partners who commit to handling your data lawfully and transparently.
5. How we use your data
Here’s what we use your data for, and the legal grounds we rely on:
| Purpose | Examples | Legal Basis |
| Provide our services | Managing accounts, processing orders, delivering tickets | Contractual necessity |
| Customer support | Handling questions, complaints or access requests | Legitimate interest |
| Accessibility support | Ensuring appropriate arrangements for your visit | Consent |
| Marketing & updates | Email offers, promotions or event info | Consent / Legitimate interest (opt-in required) |
| Analytics & improvements | Website optimisation, performance tracking | Legitimate interest |
| Security & fraud prevention | Verifying logins, detecting suspicious activity | Legitimate interest |
| Legal compliance | Keeping records, responding to legal requests | Legal obligation |
We may use your data for other closely related purposes if appropriate, and we’ll update this notice if so.
6. Marketing communications
If you opt in, we may contact you about events or promotions we think you’ll like. You can update your preferences or unsubscribe at any time by clicking the link in our emails or contacting us directly.
We also send necessary service emails (like booking confirmations), which you can’t opt out of while using our service.
7. Who can access your data internally
Only trained team members or contractors with a valid reason will access your personal data. We enforce strict access controls and security protocols to ensure your data stays protected.
8. Sharing your data with others
We may share your information with trusted third parties, including:
Event Partners: To help them fulfil your booking (e.g. provide entry, seating arrangements).
Payment processors: To securely handle payments.
Tech and analytics providers: To host and analyse Platform usage.
Customer service providers: To help us respond to your queries or deliver services like ticket insurance.
Authorities: If legally required to do so or to protect rights and safety.
New owners: If we undergo a merger or acquisition, we may transfer your data accordingly.
In all cases, we ensure data sharing is limited, secure, and governed by strict agreements.
9. How we keep your data safe
We use strong technical and organisational safeguards to protect your data. These include encryption, access controls, secure servers, and ongoing monitoring.
Some of our service providers may operate outside your country. If we transfer your data internationally, we use legally approved safeguards (like Standard Contractual Clauses or adequacy decisions) to keep your information secure.
10. How long we keep your data
We retain your information only for as long as necessary. This depends on:
Whether you have an active relationship with us
Legal or regulatory retention periods
The time required to resolve any potential claims or disputes
When no longer needed, your data will be deleted or anonymised.
11. Your privacy rights
You have several rights under data protection laws, including the right to:
Request access to the personal data we hold about you
Ask us to correct, delete or restrict processing of your data
Object to our use of your data in some cases (like marketing)
Transfer your data to another provider (data portability)
Withdraw your consent at any time, where we rely on consent
To exercise any of these rights, email us at: [Insert Contact Email]. We may ask for identification to confirm your request.
If you’re unhappy with how we handle your data, you have the right to file a complaint with your local data protection authority.
12. Cookies
Our Platform uses cookies to offer core functionality, improve performance, and personalise content. For full details, please review our [Cookie Policy].
13. Get in touch
Questions? Concerns? You can contact us at:
Email: support@tixsphere.com