FREQUENTLY ASKED QUESTIONS

We offer tickets for a wide range of events, including football, Formula 1, tennis, rugby and concerts. No matter your interest, we’ve got you covered.

You will receive the tickets approximately 1-7 days before the date you ordered. This because the tickets have to be personalized. This is a time consuming process, but we will do our utterly best to send out the tickets earlier then a week before.

We use encryption and secure payment gateways to protect your personal and payment information at every step.

Simply browse our website, select your event, choose your preferred seats, and complete the checkout process seamlessly.

tixsphere guarantees that when you order two tickets, the seats will be located next to each other. For more than two tickets we do our best to find tickets next to each other. When it’s impossible to find seats next to each other, the tickets will always be two by two, which means that no one ever sits alone.

Matches in Spain can change of exact playtime and date up till ten days prior the match. This has to do with several factors, including television rights. Also matches in England are finalized several weeks before match day. Please keep this in mind when booking a flight or overnight staying. When there is information about changing match time or date, we will do everything we can to inform you as fast as possible. tixsphere cannot guarantee that predetermined playing time and play dates, the final playing time is. No rights can be derived.

If your tickets haven’t arrived within the expected timeframe, reach out to our customer support team for assistance.

Absolutely! You can enter the recipient’s details at checkout, making it easy to give the gift of live entertainment.

tixsphere is a reseller of tickets for various events. We buy tickets through a large network of suppliers. The name that you see on your ticket is the name of the original purchaser. This information has to remain on the ticket, otherwise it will no longer be valid. However, each ticket has a unique bar code, by which the validity of the card is guaranteed.

Yes, you can still cancel your order. But keep in mind we have a cancel policy. You can find the cancel policy at article 11 of our terms and conditions. Please read this carefully and decided afterwards if you still want to cancel your order. If so, please contact our customer support team by e-mail.

We will contact you via e-mail. It depends on the event and date how the tickets will be delivered.

No matter where you’re ordering from, we’ve got you covered. Depending on your country, you can pay quickly and securely via popular local methods like iDEAL, Bancontact, Sofort, as well as international options such as Credit Card and PayPal.

When you are not able or willing to pay via Credit Card, PayPal or iDEAL we can send you an invoice. Contact us via e-mail to ask for an invoice. In that case you will be provided our bank details and can purchase the tickets via a bank transfer.

Children receive no discount on a ticket to a event, unless stated otherwise.

Yes, all prices on the website are for one ticket.

The price you pay is the result of several factors. Availability of the tickets, the method of delivery of the tickets and the demand for and supply of tickets determines the selling price. This is the reason that prices may vary from day to day, and sometimes the selling price varies of the original price.